Pesapal Founder Agosta Liko . PHOTO / DONALD KOGAI

Tourism and Hospitality Industry Challenged to adopt E-Solutions

By Donald Kogai

The tourism and the hospitality sectors

have been challenged to integrate e-

solutions to accelerate recovery from

the Covid-19 pandemic. This was said by

stakeholders in the hospitality

industry during the Pesapal Caffè


Over the last decade, digitalization

has revolutionized the tourism and

hospitality industry. Advances in

technology and innovations have spurred

a transformation in the sector and

redefined how the travel and

hospitality sectors operate.

Due to technological advances,

travelling today is more affordable,

accessible and convenient than ever

before. More business and leisure

travellers are going online to make

their travel plans and the industry

must change their business models to

meet the emerging trends, Pollmans

Group Head of Operations and Tourism

Influencer Mohammed Hersi said.

“You must be able to conduct business

without physical contact. Technology

enables easier and seamless ways of

doing business,” Mr. Hersi said.

Amongst the areas that have seen

significant transformation are payments

and reservations. Today, the

hospitality and tourism industries are

at the forefront of cashless payments,

with a broad range of merchants facing

customers who demand fast and

frictionless services.

“These merchants need innovative

payment solutions to differentiate

themselves in a highly competitive

market. Our solutions enable payments

from anywhere in the world and reduce

the complexity of cross-border

transactions,” Pesapal Founder Agosta

Liko said.

“When we built the Pesapal payment

platform, our focus was developing a

solution that would enable seamless

process integration for customers and

players in the hospitality and tourism

industry. We listen to our customers

and merchants to simplify their


Following the outbreak of the pandemic

in 2020, more business and leisure

travellers are going online to make

their travel plans. From finding the

next destination to getting reviews and

making bookings, it’s all gone

digital. To keep up with these new

developments, stakeholders in the

tourism and hospitality sectors are

adapting and engaging with their

customers online and making their user

journey as simple as possible. This

includes ensuring they can conveniently

and securely make and pay for their

hotel bookings.

“As an industry, the travel and

hospitality sector, we have had to

adopt sustainable business models to

attract both local and international

travellers, this meant adopting online

solutions,” Tandaza Africa Founder

Charity Githinji said.

Pesapal payment gateway solutions

combine the best of these three worlds.

The solution enables industry players

to deliver an increasingly seamless

customer experience while ensuring that

payment is never detrimental to

consumer pleasure for booking or

enjoying leisure activities.

Pesapal has a variety of solutions for

the hospitality and tourism sector.

These include ReservePort, Invoicing,

Payment Links, and Ticket Sasa.

Pesapal Caffé Sessions is an initiative

by Pesapal targeting professionals in

various sectors. The aim is to connect

individuals, share learnings and

transfer knowledge with a key focus on

the digital economy.

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