NATIONAL BANK OF KENYA BAGS GLOBAL RECOGNITION

NATIONAL BANK OF KENYA BAGS GLOBAL RECOGNITION

By Cosmas Butunyi

National Bank of Kenya (NBK) has won two

prestigious global awards for its customer

service excellence.

The bank scooped the Customer Satisfaction

and Happiness Award in the Global Banking

and Finance Awards 2020. The awards

recognize innovation, achievement, strategy,

progressive and inspirational changes within

the financial services world.

National Bank was also named Best Bank in

Customer Service at the International Business

Magazine Awards 2020. The awards recognize

best in class achievements in international

business and finance.

National Bank’s Managing Director, Paul Russo

said: “Exceptional customer service is at the

core of our DNA. This is the reason superior

customer service is one of the things that NBK

is best known for in the country. We are

constantly innovating to delight our customers

by listening to their feedback, simplifying their

journeys and revamping our delivery channels,

while still remaining a human bank”.

In March this year, National Bank was named

top among tier 2 banks in Kenya for delivering

an exceptional digital customer experience in a

survey by the Kenya Bankers Association.