SAFARICOM AND NAIROBI CITY COUNTY PARTNER TO DIGITISE COUNTY SERVICES

Safaricom and Nairobi City County Partner to Digitise County Services

By Douglas Muriithi

Safaricom (NSE: SCOM) and Nairobi City

County has signed a partnership to

digitise the county’s services and

operations. Under the partnership,

Safaricom will develop and support the

“My Nairobi App” as part of the “My

Nairobi” hub that provides digital

services and citizen engagement.

“This My Nairobi Hub will enable us to

offer better services to the people of

Nairobi. It offers a one-stop shop

for businesses in the County where

residents, and visitors, can access

services with multiple functionalities

including making payments. Residents

of Nairobi should expect our

partnership with Safaricom to usher in

a better experience not only in

revenue aspects but real-time

communication with internal county

government sectors,” said the Governor

of Nairobi County, Sakaja Johnson.

The “My Nairobi” hub will equally be

available through other digital

channels including on the M-PESA Super

App, a website and through a USSD

shortcode for featurephone users. The

hub will also include an engagement

channel known as “Bonga na Sakaja”

which will enable Nairobi residents to

engage with the county and share

feedback towards improvement of county

services.

“Digitisation and technology have

great potential to transform county

Services providing citizens with

increased convenience and local

governments with more efficient

operations and increased revenue

collection. We are delighted to

partner with Nairobi City County to

develop the ‘My Nairobi App’ and to

digitise their services and operations

which will see increased service

delivery at an affordable cost,” said

Peter Ndegwa, CEO – Safaricom.

In addition to the “My Nairobi” hub,

Safaricom will support the county to

design digital channels, integrate

county backend services, and to

develop a payment gateway and

infrastructure to ensure high

availability of services.

Safaricom will also provide the county

with calling and data solutions

including a “closed user group” that

provides discounted rates for calls

between employees. Other solutions to

be provided include revenue

collection, parking management

solutions, and green credits through

Digifarm.

The partnership will also see the

county benefit from solutions to

provide healthcare to low-income

residents and better integration with

its other partners such as Kenya

Medical Supplies Authority.

Other solutions in the partnerships

include smart water systems under the

smart city initiative, WiFi hotspots

in low-income settlements and around

bus stops, an Integrated Traffic and

Parking Management Solution and a

Disaster Recovery Site for the county.

The partnership will run over the next

two years with Safaricom providing

the “My Nairobi Hub” and other digital

solutions as a value add to the

county, at no cost.